Anderson Munger Family YMCA

A front desk ambassador is a person who serves as the first point of contact for visitors, clients, or guests at our organization. They are responsible for creating a welcoming and professional atmosphere, managing the front desk area, and providing excellent customer service. Key Responsibilities First Point of Contact: Ambassadors greet and welcome visitors making a positive first impression. Customer Service: They handle inquiries, provide information, and assist with requests, ensuring a positive experience. Access Control: In some settings, they may manage access to the building and ensure only authorized personnel enter. Administrative Tasks: They may perform various administrative duties such as making calls, managing mail and packages, and maintaining the front desk area. Safety : Responsible for safety and security of the premises. Communication and Problem-Solving: Interact with a diverse range of people and resolve any issues or complaints. Seek staff for support as needed. Knowledge of the Organization: They should be knowledgeable about the organization's services.